The Update: Plex, the media streaming service with more than 25 million users, confirmed on 9 September 2025 that it had suffered a data breach. An unauthorised third party accessed a database containing a subset of customer information, including email addresses, usernames, and securely hashed passwords. In its security notice, Plex reassured customers that
“any account passwords that may have been accessed were securely hashed, in accordance with best practices, meaning they cannot be read by a third party.”
The company also stressed that no credit card data was stored on its servers and therefore was not compromised. Plex has urged all users to reset their passwords and enable two-factor authentication as an added safeguard. The company has since addressed the vulnerability that allowed the breach and is conducting further security reviews to strengthen its systems and prevent future incidents. This is the second time Plex has reported a major breach, following a similar incident in August 2022 that also led to mandatory password resets.
Why it Matters: The incident underscores the ongoing risk that cyberattacks pose to online platforms. For Plex users, the most immediate concern is account compromise, especially for those who recycle the same password across multiple services. Exposed login details could fuel credential stuffing attempts on other sites, reinforcing the need for strong, unique credentials.
It also highlights the value of two-factor authentication, which adds a critical safeguard against unauthorised logins. More broadly, the breach is a reminder for streaming providers that continuous investment in security and active monitoring are essential to protect customer data and maintain user confidence in a crowded market.