The Update: In an update published on 8 October 2025, Discord confirmed that an unauthorised actor had compromised one of its external customer support providers, exposing the data of about 70 000 users. The attackers gained access to Discord’s Zendesk ticketing platform for 58 hours through a compromised support-agent account.
The exposed data includes government-issued ID images such as driver’s licences and passports, submitted by users for age-verification purposes, as well as names, email addresses, limited billing details, and the contents of customer support tickets.
Discord emphasised that its own systems were not compromised, explaining, “This was not a breach of Discord, but rather a third-party service we use to support our customer service efforts. Once we became aware of the attack, we took immediate steps to contain it, revoke the vendor’s access, and involve law enforcement.”
The attackers are reportedly attempting to extort Discord by threatening to release the stolen data, which they claim is larger in scope than Discord has confirmed.
Why It Matters: This breach underscores the mounting risk of supply-chain exposure in cybersecurity. Even when an organisation’s own defences are strong, vulnerabilities in third-party vendors can create dangerous entry points for attackers. The incident arrives as Australia prepares to implement stricter social-media age-verification requirements, raising concerns that such regulations could inadvertently generate new high-value targets for cybercriminals.
The exposure of identification documents presents a serious risk of identity theft and targeted phishing campaigns for affected users worldwide. The breach highlights the urgent need for organisations to audit the security posture of all external partners handling personal or biometric data.