Update: WestJet had previously disclosed in June that a sophisticated criminal third party had gained unauthorised access to its systems. The airline confirmed at the time that no credit or debit card details or passwords were taken. In yesterday's notice, WestJet said that while payment details remain secure, other information was illegally obtained, including passenger names, contact details, travel information, and documents linked to reservations. For some individuals, the compromised data could be misused for identity theft or fraud, though the airline stressed it has not seen evidence of such misuse.
The airline emphasised that the safety and integrity of its flight operations were never in question. WestJet has since contained the incident, introduced additional cyber protections, and continues to work with law enforcement, the Canadian Centre for Cyber Security, and regulators including Transport Canada and the Office of the Privacy Commissioner of Canada. Affected customers are being contacted directly, and identity theft protection services are being offered where appropriate.
Why it Matters: This incident underscores the aviation industry’s vulnerability to sophisticated cyber threats. With a 600% year-on-year increase in cyberattacks, the sector has become a prime target for financially and geopolitically motivated actors. The breach highlights the significant risks tied to the vast amounts of personal data airlines manage, from passport details to travel itineraries.
The WestJet breach is the latest in a string of cyber incidents hitting the aviation sector in rapid succession. On 19th September 2025, a cyberattack on Collins Aerospace’s MUSE check-in and boarding software caused widespread disruption across Europe, forcing major airports such as Heathrow, Brussels, Berlin, and Dublin to revert to manual check-in. The incident has drawn scrutiny from the UK’s National Cyber Security Centre and the European Commission, underscoring how single points of failure in aviation supply chains can paralyse global travel.
As Ivan Fontarensky, CTO of Cyber Detection and Response at Thales, stated, “The aviation industry has become a digital battlefield with significant economic and geopolitical interests at stake.”