Update: Gulshan Management Services has begun notifying 377,082 individuals that their personal information was compromised in a data breach that occurred in September 2025. According to the company's disclosure, an unauthorised third party gained access to its systems on September 17, 2025, via a successful phishing attack. This initial foothold allowed the attackers to deploy ransomware that encrypted parts of the company's network.
The attackers had access to the systems for a full 10 days, until September 27, 2025, when the breach was discovered. The compromised data is highly sensitive and includes full names, Social Security numbers, credit and debit card numbers, driver's license numbers, and other personal contact information. The notification to victims was not sent until January 5, 2026, over three months after the breach was discovered. In response, Gulshan is offering 12 months of identity monitoring services through Kroll and is now facing multiple class-action lawsuits.
Why it Matters: This incident is a textbook example of how a simple, employee-targeted phishing email can escalate into a major ransomware event with significant consequences. For Australian businesses, particularly in the retail and fuel sectors, this serves as a potent case study. The types of data stolen are a goldmine for identity thieves, and the long delay between discovery and notification left hundreds of thousands of victims unknowingly exposed for months.
The 10-day dwell time before the attackers were detected highlights a critical gap in security monitoring that is all too common. It underscores the absolute necessity of continuous employee security awareness training to defend against phishing, robust endpoint detection and response (EDR) to spot malicious software, and a well-rehearsed incident response plan to ensure swift detection, containment, and transparent communication in the event of a breach.